American Airlines
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About American Airlines
American Airlines began in 1926 with a flight piloted by Charles Lindberg carrying mail from St. Louis, Missouri to Chicago, Illinois. Soon thereafter, founder C.R. Smith was instrumental in bringing the DC-3, a plane that revolutionized aviation, into service. A legacy carrier, American Airlines continued to grow and expand routes over the decades that followed.
In 2013, American Airlines’ AMR Corporation and US Airways Group formed the American Airlines Group. Two years later, American and US Airways began operating as one airline. American Airlines is a member of the oneworld® alliance, which serves more than 1,000 cities in 160 countries.
Sources:
American Airlines – History
oneworld® – Where we fly
2023 American Airlines Performance
Overall AQR Rank
10th
Baggage Service
5th
On-Time Arrivals
8th
Fewest Denied Boardings
4th
Customer Satisfaction
Data for all criteria is drawn from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.
Customer Reactions
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Please note: Customer Reactions do not factor into the Airline Quality Rating report.
What Others Are Saying
Jocelyn Orellana
Delays,
I’ve traveled with Delta, United, Southwest, Spirited and for the first time American Airlines, this has been the worst experience of them. Due to airline incompetency, we were delayed several hours with people having connection flights that were missed all together or nearly missed. Instead of delegating those with tight connections to leave first, everyone was in a frenzy to get to connecting flights, the staff poorly addressed concerns and gave misinformation. Delays were blamed to weather repeatedly although skies were clear if not grey.