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Southwest Airlines

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About Southwest Airlines

The vision for Southwest Airlines was sketched out on a cocktail napkin. After many legal hurdles were cleared, Southwest began service in 1971. Passengers responded positively to the airline and its $20 fares. Routes expanded from Texas, reaching the coast in the 1980s. Growth continued in the decades following, with destinations spanning the United States from coast to coast.

Southwest is known for its 737 fleet, low fares, quick turns and corporate culture. Today, the airline serves approximately 121 airports across 11 countries.

Sources:
Southwest Airlines – History

2022 Southwest Airlines Performance

1st
Overall AQR Rank
4th Baggage Service
8th On-Time Arrivals
9th Fewest Denied Boardings
2nd Customer Satisfaction

Data for all criteria is drawn from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.

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Reminder: Customer Reactions do not factor into the Airline Quality Rating report.