Delta Airlines
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About Delta Airlines
A legacy carrier today, Delta Air Lines began as a crop-dusting operation, the Huff Daland Dusters, in Macon, Georgia. Passenger operations commenced in 1929, and the company became known as Delta Air Lines in 1934. In 1955, Delta blazed the trail with the implementation of the hub and spoke system for air travel. The company expanded by merging with Northeast Airlines in 1972 and acquiring Pan Am’s trans-Atlantic routes and the Pan Am Shuttle in 1991. Further expansion took place in 2008, as Delta acquired Northwest Airlines.
Today, along with Delta Connection, Delta Air Lines serves 312 communities in 54 countries. Together with members of the SkyTeam alliance, destinations span 648 cities in 123 countries on six continents. Delta’s 80,000 employees maintain and operate a fleet exceeding 800 aircraft.
Sources:
Delta Airlines – Timeline
Delta Airlines – Corporate Facts
2023 Delta Airlines Performance
Overall AQR Rank
6th
Baggage Service
1st
On-Time Arrivals
1st
Fewest Denied Boardings
1st
Customer Satisfaction
Data for all criteria is drawn from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.
Customer Reactions
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Please note: Customer Reactions do not factor into the Airline Quality Rating report.
