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About United Airlines
United Airlines is one of the United States’ original legacy carriers. With roots as United Aircraft and Transport Corporation, the company evolved into United Air Lines and was advertised as the “World’s Largest Air Transport System.”
Currently, United serves over 330 cities, of which 80 are international destinations. The route structure is very comprehensive. Nearly 70,000 people are employed by the airline. United is headquartered in Chicago, Illinois.
2023 United Airlines Performance
Overall AQR Rank
Data for all criteria is drawn from the U.S. Department of Transportation’s monthly Air Travel Consumer Report.
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Please note: Customer Reactions do not factor into the Airline Quality Rating report.